The customer care team remains available to better meet your needs. You may contact us via telephone: +33 (0)4 86 06 36 11 (Monday to Friday, 9.30am to 12.30am and 2.30pm to 5.30). You may also send us an email from the Contact page
Signature-required home delivery : our shipping rates are €4.90 per order and delivery is free if you spend €90 or more.
Delivery to post offices and collection points : shipping rates are €3.90 and delivery is free if you spend €90 or more.
Delivery to stores : shipping rates are free in metropolitan France to the stores of the Le Temps des Cerises network.
Delivery times* : we are committed to preparing your parcel within 2 working days, to which must be added a 48h to 72h delivery time for the carrier. For a delivery in metropolitan France, it takes an indicative time of 3 to 5 days.
Belgium : home delivery via SoColissimo no signature required, shipping rates are €8.
Guadeloupe, Martinique, Reunion Island, French Guiana, Mayotte and St Pierre and Miquelon : home delivery via SoColissimo "French overseas access" no signature required, shipping rates are €12.
New Caledonia, French Polynesia, Wallis and Futuna Island, French Southern and Antarctic Lands : home delivery via Colissimo "French overseas access" no signature required, shipping rates are €15.
German, the Netherlands and Luxemburg : home delivery via Colissimo "International Expert " no signature required, shipping rates are €10.
United Kingdom, Ireland, Italy, Spain, Portugal, Austria and Switzerland : home delivery via Colissimo "International Expert " no signature required, shipping rates are €11.
Denmark, Hungary, Poland, Czech Republic, Slovakia, Slovenia, Sweden, Estonia, Lithuania, Latvia : home delivery via Colissimo "International Expert" no signature required, shipping rates are €12.
Greece, Iceland, Finland, Norway : home delivery via Colissimo "International Expert" no signature required, shipping rates are €14.
Delivery time* : we are committed to preparing your parcel within 2 working days, to which must be added a delivery time for the carrier which depends on delivery location.
Should a delay in delivery occur**, the client should contact the client service via the e-shop Le Temps des Cerises from the
>> Contact page
*Should the order hold items with different preparation times, Le Temps des Cerises reserves the right to split the delivery, with no additional delivery cost, these will be covered by the company.
**Le Temps des Cerises may not be held responsible for the possible delivery delays attributable to the Customer, or to the act, unforeseeable and unavoidable, of a third-party not involved in the contract taking over the delivery, or in the event of force majeure or fortuitous occurrence.
We suggest you check the packaging condition upon delivery of your parcel.
Should you notice any damage :please report it to the carrier via a handwritten note on the delivery slip, along with your signature. Please email us this information, further to which we will provide the address you must send registered Mail with Acknowledgement of Receipt to, within a maximum time of 48 hours, this procedure aims at exerting your word against that of the carrier.
Should you notice a faulty order process, namely a missing item or item not matching your order, please email us, within 7 working days of receiving your order.
Exchanges cover the size and colour for the same item reference, or for another reference sold on the e-shop LE TEMPS DES CERISES. Should the price of the item requested for exchange exceed that of the returned item, a credit note shall be issued.
Exchanges only cover the items for sale on the e-shop LE TEMPS DES CERISES, with no possible confusion with the network of stores.
Exchange may be processed within 10 business days after our service received your return, except in the event of force majeure or fortuitous occurrence.
Our e-shop offers a guaranteed "satisfaction, or your money back". Hence, if an article did not meet your expectations, you may simply follow the return procedure hereinafter. Return process may be executed within 10 business days after our service received your return, except in the event of force majeure or fortuitous occurrence. You will then be informed via e-mail or in the section "My returns" of your account.
In accordance with the General Terms and Conditions of Sales, refund will be processed within fourteen days after date of receipt of your return parcel. This time involves recredit (bank transfer) refunds on your account. Refunds may also be issued as credit notes to spend on next orders.
Credit notes are single use only and valid within 3 months of their issuance, which generates during return treatment.
Once you received the order purchased on our e-shop LE TEMPS DES CERISES, you are entitled our "satisfaction, or your money back" guarantee, which allows you to return the item(s) which don't meet your expectations.
In accordance with our General Terms and Conditions of Sales, returns for exchange, credit note or refund must be expressed within fourteen business days and must be sent within the following 7 business days.br>
Return requests (for exchange, credit note or refund) shall be validated provided the articles have received validation with regard to their original compliance status. Only the items that have been sent back whole, with their label, full package in their original packaging complete and intact, and in perfect condition for resale, will be valid. Any item damaged in any way, worn or soiled, and which condition won't allow to resume direct sale, will not be exchanged or refunded and will be sent back to client.
In the event of an exchange or a credit note, the return costs are covered. In order to receive a free Colissimo (parcel) slip, which you may use to return your item, we suggest you log in your account on our e-shop, in the "Returns" tab. You must click on "new return" to fill in the return form.
Once form validated, a Colissimo (parcel) label will be e-mailed (please check your spams) Only the Colissimo (parcel) slip issued by our service allows covering the return costs, if you take over the return process, our service won't refund the costs.
We suggest you add the return slip to the return parcel, with which we will allow us identifying the article(s) required for exchange >> Download return slip
Regarding the refunds, we suggest you proceed to the return yourself, at the following address :
LE TEMPS DES CERISES
13 RUE GUSTAVE EIFFEL
We kindly remind you, as the return costs are covered only for exchanges or credit notes, that in case of abusive use of the Colissimo slip, a €7 rate (relative to the shipping costs) will be deducted from the refund amount.
Upon receipt of your parcel and after validation of its compliance status your inquiry will be addressed. Naturally, we shall ensure it will be addressed with no further delay, in compliance with the General Terms and Conditions of Sales.